In this section you can track your package as well as find the estimated time of arrival for your package.

Back Orders:
Most orders will ship from Boston, MA within one business day, orders placed
over the weekend will normally go out on Monday. If the item you ordered is
out of stock, we will attempt to contact you via email and phone alerting
you of the status. If we have not shipped your item within 30 days, we will
notify you before shipping. Hilton’s Tent City will pay ground freight on
back orders when the value of remaining items exceeds $30.00.

Free Shipping Terms and Policy

If your order is over $100, and you live somewhere in the lower 48, you receive free UPS Ground shipping. Yes, it is that simple. However, oversized items such as some large tents may incur a shipping charge. Any order under $100 will be $5.99 for shipping. The shipping charge will be listed on the item page and on your receipt. UPS does not ship to P.O. Boxes, or APO's. If the item is being sent to P.O. Box or APO, we can send it USPS at no additional charge. Keep in mind however; you will not be able to track your order. Shipping to Alaska, Hawaii, or other US territories will be shipped USPS and will not be available for free shipping.

Shipping Times and General Information

Upon checking out online, you will receive an automatic confirmation email. Before we ship your order, we process your order, and verify your credit card information. If we cannot process your order we will contact you via the email or phone number provided. If neither of those work, we will send a messenger pigeon . . . not really. Your credit card will not be charged until your order ships. The availability of items is subject to stock on hand. Credit card transactions are subject to verification by the issuing bank. The receipt of your order depends upon the shipping method you choose during the order process. We offer a variety of shipping services from UPS Ground Shipping to UPS Next Day Air. All shipments of orders received on weekends go out starting on Monday, including priority shipments. All shipping time estimates are in business days. UPS estimates to us Ground Shipping as 3-5 business days depending on your location. A UPS tracking number will be automatically sent to you upon your order leaving our store. Actual shipping times vary by your location, product and ship method. A receipt will be included with your package for your records.

International Shipping

Please email us at support@hiltonstentcity.com or call us at 1-800-362-8368 for international shipping inquiries.